Refund policy

REFUND POLICY

Last updated: March 4, 2026

Thank you for shopping at RYBrandshop.

7-DAY MONEY-BACK GUARANTEE

We offer a 7-day money-back guarantee from the date of delivery. If you are not completely satisfied with your purchase, you may return the item for a full refund.

CONDITIONS FOR RETURNS

To be eligible for a return, the following conditions must be met:

• The watch must be in the same condition as when it was delivered
• All original packaging, boxes, papers, and accessories must be included
• The return must be initiated within 7 days from the delivery date
• The watch must be returned within 14 days of initiating the return

PRODUCT-SPECIFIC CONDITIONS

For Watches:
• Must be in the same condition as when it was delivered
• All original packaging, boxes, papers, and accessories must be included

For Jewelry:
• Must be in the same condition as when it was delivered
• All original packaging, certificates, and accessories must be included
• Must not show any signs of wear or damage
• Gemstones and settings must be intact
• Resizing or alterations void the return policy

AUTHENTICITY GUARANTEE

All watches and jewelry are guaranteed 100% authentic:
• Watches: Verified by certified watchmakers
• Jewelry: Certified gemstones with authenticity certificates where applicable
• If any item is found to be inauthentic, full refund will be provided

 

HOW TO INITIATE A RETURN

To initiate a return, please contact us through our contact form or email.

Please include:
• Your order number
• Reason for return
• Photos of the watch and packaging

RETURN SHIPPING

• Customers are responsible for return shipping costs
• We recommend using a tracked and insured shipping method
• RYBrandshop is not responsible for items lost or damaged during return shipping
• Returns must be shipped to our address in Japan

RESTOCKING FEES

A restocking fee of 10% will be applied to all returns. This amount will be deducted from your final refund.

REFUND PROCESS

Once we receive and inspect your returned item:

• If approved, your refund will be processed within 7 business days
• Refunds will be issued to the original payment method
• You will receive an email confirmation once the refund is processed
• Please allow 5-10 business days for the refund to appear in your account

NON-RETURNABLE ITEMS

The following items cannot be returned:

• Watches that show additional signs of use or damage after delivery
• Watches with missing boxes, papers, or accessories
• Watches that have been damaged by the customer
• Custom or personalized items

EXCHANGES

We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

WARRANTY CLAIMS

Warranty claims are separate from returns and are covered under our 3-Month Mechanical Warranty. Please refer to our warranty information in the product description.

CONTACT US

If you have any questions about our Refund Policy, please contact us.

RYBrandshop
Licensed Antique Dealer: Hyogo Prefectural Public Safety Commission No. 631392100009